1. Shipping Eligibility & Coverage
We offer free global shipping on all orders, with no minimum purchase requirement. This free shipping benefit applies to every destination worldwide, with no additional shipping fees, surcharges, or hidden costs. All orders are shipped from our fulfillment centers to your specified shipping address, regardless of your location.
To be eligible for shipping, you must provide a complete and accurate shipping address (including street number, city, postal code, and country). We are not responsible for shipping delays or failed deliveries caused by incomplete, incorrect, or missing address information.
2. Order Processing & Shipping Time
We strive to process and ship all orders efficiently to ensure you receive your eco-conscious cleaning products as quickly as possible. Our processing and shipping timelines are as follows:
- Order Processing: All orders are processed within 1-3 business days (excluding weekends and public holidays) after we send your order confirmation email. Processing time includes verifying payment, preparing your products, and packaging them securely to prevent damage during transit.
- Shipping Time: Once your order is processed and shipped, delivery typically takes 6-12 business days. This delivery timeline is an estimate and may vary slightly depending on your location, local postal services, and unforeseen circumstances (e.g., customs delays, weather conditions, logistical disruptions) that are beyond our control.
Please note that processing time and shipping time are separate; total time from order placement to delivery is the sum of processing time and shipping time.
3. Shipping Confirmation & Tracking
Once your order is shipped, we will send you a shipping confirmation email to the email address you provided during checkout. This email will include a tracking number (if available for your destination) and a link to track your order’s progress through the shipping carrier’s website.
Tracking information may take 24-48 hours to update after your order is shipped, as it may take time for the shipping carrier to scan and process the package. If you do not receive a shipping confirmation email within 4 business days of order placement, please contact our customer support team for assistance.
4. Delivery Details
- Delivery Address: Your order will be delivered to the shipping address you provided during checkout. We cannot change the shipping address after your order has been processed or shipped, so please double-check your address before completing your purchase.
- Signature Requirements: Most orders do not require a signature upon delivery, but the shipping carrier may require a signature for high-value packages or if you are not available to receive the delivery. If no one is available to receive the package, the carrier may leave a delivery notice with instructions for rescheduling delivery or picking up the package from a local facility.
- Title and Risk of Loss: Title to the products passes to you upon delivery. The risk of loss or damage to the products transfers to you once the package is delivered to your specified shipping address. We are not responsible for lost, stolen, or damaged packages after delivery has been confirmed by the shipping carrier.
5. Shipping Delays
While we make every effort to ensure timely delivery, occasional delays may occur due to factors beyond our control, including but not limited to: customs clearance delays, weather conditions, natural disasters, carrier strikes, or logistical disruptions. If your order is delayed beyond the estimated delivery timeline, please contact our customer support team at
[email protected] with your order number, and we will investigate the status of your shipment and provide you with updates.
6. Undelivered Packages
If a package is marked as undelivered by the shipping carrier (e.g., incorrect address, failed delivery attempts, or package returned to sender), we will notify you via email. You may have the option to reship the package (at no additional cost, as part of our free shipping policy) or request a full refund. If we do not receive a response from you within 7 business days of notifying you about the undelivered package, we will issue a full refund to your original payment method.
7. Prohibited and Restricted Items
We comply with all international shipping regulations and restrictions. Some cleaning products may be subject to import restrictions in certain countries or regions. It is your responsibility to check the import regulations of your country or region before placing an order. If your order is rejected by customs due to non-compliance with local regulations, we will issue a refund (excluding any customs fees or charges incurred) once the package is returned to us.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping services, carrier partnerships, or applicable regulations. Any updates will be posted on our website, with a revised effective date. Your continued use of our website and services after the update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or need assistance with your order’s shipping or delivery, please contact our customer support team at:
We will respond to your inquiry within 24-48 business hours (excluding weekends and public holidays) and work to resolve any issues to your satisfaction.
Effective Date: March 13, 2026
