1. Eligibility for Refunds
To be eligible for a refund, your request must meet the following criteria:
- The request is submitted within 30 calendar days of the delivery date of your order. Requests made after this period will not be considered, unless otherwise specified in this policy.
- The product(s) being returned are in their original, unused, and unopened condition, with all original packaging (e.g., boxes, labels, seals) intact. This includes all accessories, manuals, or free gifts that came with the product.
- The product(s) are not damaged, altered, or contaminated. Used, partially used, or damaged products (unless the damage occurred during shipping or the product is defective) are not eligible for a refund.
- Defective or Damaged Products: If you receive a product that is defective (e.g., malfunctioning, incorrect formulation) or damaged during shipping, you may be eligible for a full refund (including shipping costs) or a replacement, regardless of the 30-day window. You must notify us of defective or damaged products within 7 calendar days of delivery.
- Incorrect Products: If we mistakenly send you the wrong product (e.g., wrong item, wrong size), you are eligible for a full refund (including return shipping costs) or a replacement. You must notify us of incorrect products within 7 calendar days of delivery.
2. Non-Refundable Items
The following items are non-refundable, unless they are defective, damaged, or incorrect (as outlined in Section 1):
- Gift cards or e-gift cards.
- Customized or personalized products (if applicable).
- Products that have been opened, used, or tampered with beyond inspection.
- Products purchased during clearance or final sale (unless stated otherwise at the time of purchase).
3. Refund Request Process
To request a refund, please follow these steps:
Step 1: Contact our customer support team at
[email protected] to initiate your refund request. Please include the following information in your email:
- Your full name and contact information (email address, phone number if provided).
- Your order number (found in your order confirmation email).
- The name and quantity of the product(s) you wish to return for a refund.
- A detailed reason for your refund request (e.g., defective product, wrong item, dissatisfaction with the product).
- For defective or damaged products: Attach clear photos/videos of the defect or damage to help us process your request quickly.
Step 2: Our customer support team will review your request within 24-48 business hours (excluding weekends and public holidays). We will respond to you via email to confirm whether your refund request is approved or denied, and provide further instructions if approved.
Step 3: If your refund is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to package and ship the product(s) back to us. You must include the RA number on the outside of the return package; packages without an RA number may be rejected or delayed.
Step 4: Ship the product(s) back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the refund is due to a defective, damaged, or incorrect product (in which case we will reimburse your return shipping costs upon receipt and inspection of the product).
4. Refund Processing and Timelines
- Once we receive your returned product(s), we will inspect them to verify they meet the eligibility criteria (Section 1). This inspection typically takes 3-5 business days.
- If the inspection is successful (product(s) meet refund eligibility), we will process your refund within 5-7 business days. Refunds will be issued to your original payment method (e.g., credit card, PayPal, debit card).
- The time it takes for the refund to appear in your account depends on your payment provider. Most credit card and debit card refunds take 3-10 business days to process, while PayPal refunds are typically processed within 1-3 business days.
- If the inspection fails (product(s) do not meet refund eligibility), we will notify you via email and return the product(s) back to you at your expense (unless you request us to dispose of them).
5. Partial Refunds
In some cases, we may issue a partial refund instead of a full refund, including but not limited to:
- Products that are returned in partially used condition (only if we determine the partial use does not significantly impact the product’s value).
- Orders where only a portion of the products are eligible for a refund (e.g., one defective product in a multi-item order).
The amount of the partial refund will be determined by our customer support team based on the condition of the product(s) and the circumstances of the refund request.
6. Cancellations and Refunds
If you wish to cancel your order before it is processed or shipped, please contact us at
[email protected] as soon as possible. If your order has not been processed or shipped, we will issue a full refund within 5-7 business days. If your order has already been processed or shipped, you will need to follow the refund request process outlined in Section 3 once you receive the product(s).
7. Refund Disputes
If you disagree with our decision regarding your refund request, you may submit a dispute by replying to our refund decision email. Please provide additional information or evidence (e.g., more photos, details about the issue) to support your dispute. Our customer support team will review the dispute and respond within 3-5 business hours with a final decision.
8. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services, products, or applicable laws. Any updates will be posted on our website, with a revised effective date. Your continued use of our services after the update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team at:
We will respond to your inquiry within 24-48 business hours (excluding weekends and public holidays) and work to resolve any issues to your satisfaction.
Effective Date: March 13, 2026
